Vital Balance Massage Policies
Please read and understand these policies that keep business running smoothly. Thank you!
By Appointment Only
To schedule a massage or posture appointment with me, simply book online! For same day availability, please instead call 949-939-1189.
You can cancel up to 24 hours in advance at no charge, or less than 24 hours in advance for a 50% charge. To cancel your appointment, please follow the link in your appointment confirmation email. If this doesn't work for any reason, call 949-939-1189 or email.
If you need to change your appointment, please use the link in your confirmation email to cancel and then reschedule. If you are having trouble doing so, call 949-939-1189 or email.
Think you might be coming down with a cold?
Please do not wait to see how you feel in the morning. Reschedule your session at the first sign of illness. Massage with a cold or flu will only disrupt your body's immune function and make your symptoms worse; plus expose others to germs. Thank you for your consideration.
Failing to show for your appointment without prior notice keeps others from filling your appointment time and receiving the care they need. 100% of the fees for your scheduled service will be charged to your credit card before your next session.
If you are running late, please email us or call 949-939-1189 and leave a voice message.
Cash or check is preferred, but credit card is accepted with a 3% surcharge. PayPal is also accepted.
Posture alignment therapy packages and gift certificates are nonrefundable/ nontransferable unless deemed appropriate by Kaylie Sanders.
Best Time to Arrive
The client should be on the massage table, ready to start at the time of the scheduled appointment. Please allow sufficient additional time for parking, using the restroom, chatting and undressing. Thank you!